Frequently Asked Questions
Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
1. General questions
1. How do I install my ceiling fan?
Your new Sofucor fan can be installed using our easy-to-follow, step-by-step instructions found in your owner's manual. We've also created a 'How to' video for you to check out. Your fan may have slightly different components than what's in the video but the basic instructions should apply.
2. How do I install my fan on an angled ceiling?
In order to install your ceiling fan on an angled ceiling, you will need to purchase a longer downrod (sold separately). Depending on the angle of the ceiling and your fan type, you may also need an angled ceiling mount adapter. First, make sure your ceiling fan can be installed on angled ceilings.
*Angled Ceilings that have a 17.5 degree angle will need an angled ceiling mount; this replaces your current canopy. The angled ceiling mounts can only be used if you have a sofucor’s ceiling fan. You cannot install a remote control in an angled ceiling mount because of the tight spacing in the ceiling bracket. Please contact our CS team if you have no idea about the proper accessory purchase.
*The SCA-P (Slope Ceiling Adapter, Paintable) gives you that extra spacing between your fan and sloped ceiling to install the remote control receiver. Note: some of Sofucor’s ceiling fans have pre-installed receivers, while some else cannot be installed using an SCA-P, we recommend you aking first before your purchase, our online service will glad to hear from you.
*An extension downrod is needed when installing your ceiling fan on a sloped ceiling. When choosing your downrod length, keep in mind that your ceiling fan needs to be 30 inches away from the wall and other objects and the fan blades must be 7 feet or more from the floor.
*If your angled ceiling is steeper than 56 degrees, contact a contractor to help get your SCA-P custom made. Do not forget to verify your fan’s electrical box is approved for ceiling fan use.
3. How long does it take for delivery?
For normal products: generally, the goods will be shipped from United States warehouse within 2 working days after the order is placed. You will receive the goods within 5-7 working days after it shipped.
4.How do I check the status of my order?
An email will be send to you after the goods shipped, please note to check. And you also can check your order shipping info on Track Order page through order number.
2. product questions
Can poles be spliced?
We are sorry that the rod cannot be joined to a 15" length. Our fans come with two or three rods. And the remote control.
What speed does the fan have?
Our fan has a six speed wind speed
Did not receive the remote control
Don't worry, we'll send you a new one
Inquiry tilt mounting
Dear, thank you for reaching out to us!
You need to order an extra slope ceiling adapter.
We recommend an installation Angle of about 15°. According to the Angle you provided, we suggest you order an adapter.
We are currently out of stock of adapters. You can find the right one at the hardware store.
3. Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, Klarna, American Express), PayPal, and so on.
Do you offer installment payment options?
Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
How long does shipping take?
We need 1 to 3 working days to process the order, and usually 3-7 days later you will receive your products. The shipping is delayed for some objective or uncontrolled reasons. We will notice our customer ahead for delays.
How much does shipping cost?
$20, but if the orders over $200, then you will get free shippi
Do you offer free shipping?
Yes, we offer free shipping on orders above a certain amount. Please refer to our shipping policy for more details.
Do you ship to P.O. boxes?
Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.