1. How do I install my ceiling fan?

Your new Sofucor fan can be installed using our easy-to-follow, step-by-step instructions found in your owner's manual. We've also created a 'How to' video for you to check out. Your fan may have slightly different components than what's in the video but the basic instructions should apply.  

2. How do I install my fan on an angled ceiling?

In order to install your ceiling fan on an angled ceiling, you will need to purchase a longer downrod (sold separately). Depending on the angle of the ceiling and your fan type, you may also need an angled ceiling mount adapter. First, make sure your ceiling fan can be installed on angled ceilings.

  • Angled Ceilings that have a 17.5 degree angle will need an angled ceiling mount; this replaces your current canopy. The angled ceiling mounts can only be used if you have a sofucor’s ceiling fan. You cannot install a remote control in an angled ceiling mount because of the tight spacing in the ceiling bracket. Please contact our CS team if you have no idea about the proper accessory purchase.
  • The SCA-P (Slope Ceiling Adapter, Paintable) gives you that extra spacing between your fan and sloped ceiling to install the remote control receiver. Note: some of Sofucor’s ceiling fans have pre-installed receivers, while some else cannot be installed using an SCA-P, we recommend you aking first before your purchase, our online service will glad to hear from you.
  • An extension downrod is needed when installing your ceiling fan on a sloped ceiling. When choosing your downrod length, keep in mind that your ceiling fan needs to be 30 inches away from the wall and other objects and the fan blades must be 7 feet or more from the floor. 

*If your angled ceiling is steeper than 56 degrees, contact a contractor to help get your SCA-P custom made. Do not forget to verify your fan’s electrical box is approved for ceiling fan use. 

3. How long does it take for delivery?

For normal products: generally, the goods will be shipped from United States warehouse within 2 working days after the order is placed. You will receive the goods within 5-7 working days after it shipped.

4.How do I check the status of my order?

An email will be send to you after the goods shipped, please note to check. And you also can check your order shipping info on Track Order page through order number.

5. All orders for purchasing bundles will be shipped by different packages. There will be multiple tracking numbers. All of them may not reach you at the same time.

More questions welcome to ask at support@sofucorfan.com.

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