General Questions

  • How do I install my ceiling fan?

  • How do I install my fan on an angled ceiling?

  • How to choose the right ceiling fan?

  • How do I contact customer service?

  • What kind of motors do our fans use? AC motors or DC motors?

  • Can our fans be used both indoors and outdoors?

  • Do our ceiling fans support smart systems?

Product Questions

  • What speed does the fan have?

  • What is a Low Profile Ceiling/Flush Mount Fan?

  • What downrod length should I purchase for my fan?

  • My ceiling fan came without a light fixture. Can I add one?

  • Will a ceiling fan help me save money?

Payment Questions

  • What payment methods do you accept?

  • Do you offer installment payment options?

  • Is my payment information secure?

Shipping and Delivery Questions

  • How long does shipping take?

  • Do you offer free shipping?

  • Do you ship to P.O. boxes?

  • How do I track my order?

  • Why my package status did not update for several days?

  • Do I have to pay additional tax on my order during delivery?

  • How long does it take for delivery?